Editable tenant welcome packet (Word, Google Docs & fillable PDF)

Give every new tenant a clear, friendly start. This editable tenant welcome packet puts everything they'll ask about in one place: who to call, how to pay rent, how to request a repair, which utilities to set up, when the trash goes out, what to do in an emergency and what to expect at move-out. For landlords and property managers in the US and Canada. Edit it in Word or Google Docs, or fill in the PDF on screen.

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Instant digital download (.docx + fillable PDF). No subscription.

Editable tenant welcome packet pages: cover, contacts and move-in checklist

What you get

A cover page with the property, unit, tenant names, move-in date and room for your logo or a photo of the home
A ready-written welcome letter, plus “your home at a glance” with lease dates, parking, mailbox, storage, laundry, Wi-Fi and a keys-and-fobs log
Important contacts: landlord, 24/7 emergency maintenance, superintendent, police non-emergency, poison control, hospital and utility emergency lines
Paying rent (amount, due date, who to pay and how, including ACH, Interac e-Transfer and cheque / check) and a renter's / tenant insurance section
Maintenance and repair requests: how to ask, what to include, emergency vs urgent vs routine with examples, and simple care tips
Utilities and services, trash, recycling and parking, and a house rules and good-neighbour guide
Emergency information: fire, gas smell, leaks, power outage, no heat, CO alarm and lockouts, plus where the shut-offs, panel, extinguisher and exits are
A 32-item room-by-room move-in condition checklist with signatures, a move-out preview and a notes page

Details

Two versions: an editable .docx (Word 2010+ and Google Docs) with highlighted placeholders and a Start Here page, and a fillable PDF with 200 text fields and 133 tick boxes
15 pages, US Letter (standard in the US and Canada)
Plain, neutral wording for houses, condos, duplexes and apartment buildings; no legal clauses
Checked: the .docx opens and renders in LibreOffice with every page and section, and the PDF's form fields were checked
Not part of a bundle (the bundles are spreadsheets)

Screenshots

How it works

Buy on Etsy and download both files (Etsy › Purchases › Download Files).
Open the .docx in Word, or upload it to Google Drive and open it with Google Docs, and replace the highlighted [placeholders]. Or open the PDF and type into the fields.
Save a copy for each property, then print it or send it to your tenant as a PDF.

Choosing the tenant first? The Tenant Screening & Lease Tracker scores every applicant against the same criteria and tracks lease dates. For the whole leasing cycle, see the Leasing & Rent Setting Bundle.

Free guide: Tenant screening checklist

This is a general information template, not legal advice, and it isn't a lease or a lease addendum. Rules on rent, late fees, entry, repairs, deposits, notices, required move-in inspection forms and required disclosures (for example lead paint, mold or radon) differ by state, province and city, so the packet points back to the lease and local law instead of stating rules. Check your local requirements and make sure the packet matches your lease before you use it. It was designed with the help of AI tools, then reviewed and tested before release.

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